You’ll receive proactive, individual support in every situation. An error message in your vehicle, your next due service, a breakdown or accident – we offer the best solution for your BMW. So relax and enjoy the benefits of BMW Service with Proactive Care.
Proactive.
Convenient.
Transparent.
Professional.
Free of charge.
Your checklist for Proactive Care services:
To enable us to contact you, please consent to the Privacy Policy in the vehicle, and communication from your BMW Dealer or BMW Australia. To make contact even easier, simply enable push notifications in the My BMW app.
BMW Proactive Care is available for BMW models with BMW Operating System 7 (from version 07/2019) or later.
To your BMW ID
Sensors in the vehicle detect service requirements or possible faults at an early stage and transmit them to BMW. We will then proactively contact you either via the My BMW app, by email or directly in-vehicle. In urgent cases, you will receive a phone call.
Very busy people might occasionally forget their routine service. We will remind you! If a brake service is due, you’ll receive a notification from us, so that you can arrange a service at your convenience. If you break down or are in an accident, you’ll get fast, expert support from our BMW Roadside Assistance team.
We will contact you either via the My BMW app, by email or send a message directly to your vehicle. In urgent cases, you will receive a phone call.
We will suggest available dates and it is up to you to decide when you’d like to come for a service.
So, you’ve handed your vehicle over to the workshop? We’ll keep you updated on the progress of the service and the resulting cost.
No time to drop off or pick up your vehicle? We’ll take care of it – we’ll pick it up from your home if you wish, and return it after servicing.*
*Available at participating BMW Dealers. Subject to availability.
Our service promise in every situation: We are proactive and will be there for you in the event of an accident or breakdown. 24 hours a day, 365 days a year.
Find out more
Have your vehicle’s sensors reported that your brakes need a service? We will check the brake system, including brake discs, pads and brake fluid, and make sure that everything is repaired and in proper working order.
Book a service
It’s easy to get started in the world of BMW Service with Proactive Care. The My BMW app informs you when a service is due and the progress of the service. Whether you want to check the status of the brake fluid or book a service online: the My BMW app is the digital link to your BMW and our services.
What is BMW Service with Proactive Care?
BMW Service with Proactive Care is our service promise to detect and inform you about all maintenance requirements or function failures in your BMW at an early stage – to give you the best possible care. Sensors in the vehicle automatically detect the need for a service or possible function failures and transmit them directly to BMW. We will then proactively contact you by a push notification in the My BMW app, email or by sending a message directly to your vehicle. In urgent cases, you will receive a phone call.
Why do I have to update my details for Proactive Care?
We need your current contact details to ensure that you benefit from all the advantages of Proactive Care. That way, we can contact you when we need to. Please also make sure that you have consented to our use of your data and that your BMW is registered to your ConnectedDrive account. This is the only way we can offer you comprehensive and tailor-made support.
What is CBS (Condition Based Service)?
Condition Based Service is part of Proactive Care. It is therefore a key element of our service pledge to you, to detect function failures and maintenance requirements with your BMW at an early stage. BMW discontinued fixed service intervals in 1982 and replaced them with servicing based on the vehicle’s condition. Sensors and special algorithms take into account your BMW’s different operating conditions. Condition Based Service (CBS) works out current and future service requirements.
The control display shows you the mileage and times remaining before selected maintenance work is required, as well as any statutory inspections:
Is Proactive Care available for my BMW?
Proactive Care is available for all BMW models with BMW Operating System 7 (from version 07/2019) or later. To enjoy the full extent of Proactive Care services for your BMW, you will need an active BMW ConnectedDrive account for your BMW and your vehicle must be added to your BMW ID in the My BMW app or on the My BMW portal. Please add your current phone number and email address plus your preferred BMW Dealer to your personal details in your BMW ID. Please also remember to consent to the Privacy Policy for the transmission of your vehicle data in the vehicle (“Ensure Mobility” and “Smart Maintenance”). What’s more, to make contact even easier, simply enable push notifications in the My BMW app.
“Relax. We care.” – You will find this pledge in all BMW services, which we are continually improving and developing for you.
Say goodbye to recurring maintenance costs: Discover tailor-made offers for long-term maintenance services at a fixed price.
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Set off without a care – it’s easy with our individual services, specially tailored to your BMW model and your needs.
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